Terms of Service

1. Acceptance of Terms

By accessing or using this website (deepsynergy.io), submitting a contact form, requesting a proposal, entering into a service agreement, or otherwise engaging with DeepSynergy, you ("Client", "you") agree to be bound by these Terms of Service ("Terms").

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity. If you do not have such authority, or do not agree with these Terms, you may not use our services.

These Terms apply to all visitors, prospects, and clients worldwide. Jurisdiction-specific provisions are called out explicitly in Section 12 and Section 13.

2. Definitions

• "DeepSynergy" means the AI governance and orchestration consultancy operated by Raden Yusuf Darul Kutni Zahri, headquartered in Amsterdam, the Netherlands, trading as DeepSynergy (entity formation in progress).
• "Services" means the consultancy, advisory, training, and implementation services offered by DeepSynergy as described in Section 3 and in any applicable Statement of Work or proposal.
• "Client" means any individual or legal entity that engages or seeks to engage DeepSynergy for Services.
• "Engagement" means a specific project, assignment, or ongoing advisory relationship formalised through a signed proposal, Statement of Work (SoW), or equivalent written agreement.
• "Deliverables" means any reports, frameworks, assessments, documentation, training materials, or other outputs produced by DeepSynergy under an Engagement.
• "Confidential Information" has the meaning given in Section 7.
• "Intellectual Property" means all patents, trademarks, copyrights, trade secrets, know-how, methodologies, and other proprietary rights.

3. Our Services

DeepSynergy provides AI governance, certification advisory, and orchestration services to enterprises, with a focus on:

• ISO 42001 Certification Advisory — gap assessments, readiness reviews, policy framework design, and audit preparation for ISO/IEC 42001:2023 (AI Management System) certification
• AI Agent Orchestration — design, architecture, and implementation guidance for enterprise AI agent systems, workflows, and integrations
• Industry AI Use Cases — sector-specific AI strategy, use-case identification, and proof-of-concept development for healthcare, finance, energy, retail, and other verticals
• AI Readiness Training — executive workshops, technical training, and governance awareness programmes for enterprise teams
• Packages and Pricing — structured advisory packages as detailed on our Services page and in individual proposals

The specific scope, deliverables, timeline, and fees for any Engagement will be set out in a written proposal or Statement of Work accepted by both parties.

4. Engagements, Proposals, and Statements of Work

4.1 Formation of Agreement

An Engagement is formed when DeepSynergy issues a written proposal or Statement of Work and the Client provides written acceptance (including by email). No Engagement is created by an enquiry, discovery call, or informal discussion alone.

4.2 Scope Changes

Any material change to the scope of an Engagement must be agreed in writing by both parties via a change order or amended SoW. DeepSynergy reserves the right to adjust fees and timelines proportionally for out-of-scope requests.

4.3 Client Responsibilities

The Client agrees to:

• Provide accurate, complete, and timely information, access, and materials reasonably required by DeepSynergy to perform the Services
• Make available a designated point of contact with appropriate authority to provide decisions and approvals
• Review and provide feedback on Deliverables within the timeframes agreed in the SoW
• Comply with all applicable laws in connection with their use of the Services and Deliverables

Delays resulting from the Client's failure to fulfil these obligations may extend timelines and may trigger additional fees, for which DeepSynergy bears no liability.

5. Fees and Payment

5.1 Fees

Fees for Services are set out in the relevant proposal or SoW. All fees are quoted in Euros (EUR) unless otherwise agreed. Prices are exclusive of applicable taxes (including Dutch VAT / BTW at the prevailing rate, or any applicable withholding tax, sales tax, or GST/VAT in the Client's jurisdiction) unless expressly stated as tax-inclusive.

5.2 Payment Terms

Unless otherwise agreed in the applicable SoW:

• Invoices are due within 30 days of the invoice date
• Retainer and project-based engagements may require an upfront deposit (typically 30–50% of total fees) before work commences
• Late payments accrue statutory commercial interest under Dutch law (Wet handelsrente, Art. 6:119a BW) from the due date

5.3 Expenses

Pre-approved out-of-pocket expenses (travel, accommodation, third-party tools) incurred in connection with an Engagement will be invoiced at cost, with supporting documentation.

5.4 International Payments

Clients outside the Netherlands are responsible for any bank transfer fees, currency conversion costs, or applicable withholding taxes. Where a Client is required by law to withhold tax on payments to DeepSynergy, the gross amount payable shall be increased so that DeepSynergy receives the agreed net amount.

6. Intellectual Property

6.1 DeepSynergy Background IP

All methodologies, frameworks, templates, tools, processes, know-how, and pre-existing materials developed by DeepSynergy ("Background IP") remain the exclusive property of DeepSynergy. Nothing in these Terms transfers ownership of Background IP to the Client.

6.2 Deliverables — Licence

Upon receipt of full payment of all fees due under an Engagement, DeepSynergy grants the Client a non-exclusive, non-transferable, perpetual licence to use the Deliverables for its internal business purposes. The Client may not resell, sublicense, publish, or distribute Deliverables to third parties without DeepSynergy's prior written consent.

6.3 Client Materials

The Client retains ownership of all data, documents, and materials it provides to DeepSynergy ("Client Materials"). The Client grants DeepSynergy a limited licence to use Client Materials solely to perform the Services.

6.4 Feedback and Testimonials

Any feedback the Client provides regarding DeepSynergy's services may be used by DeepSynergy to improve its offerings. DeepSynergy will request explicit written permission before using Client names, logos, or testimonials in marketing materials.

7. Confidentiality

7.1 Obligations

Each party ("Receiving Party") may receive confidential or proprietary information from the other party ("Disclosing Party") in connection with an Engagement ("Confidential Information"). The Receiving Party agrees to:

• Hold Confidential Information in strict confidence using at least the same degree of care it applies to its own confidential information, and no less than reasonable care
• Use Confidential Information only for the purpose of the applicable Engagement
• Not disclose Confidential Information to any third party without the Disclosing Party's prior written consent, except to employees or contractors who have a need to know and are bound by equivalent confidentiality obligations

7.2 Exclusions

Confidentiality obligations do not apply to information that: (a) is or becomes publicly available through no breach by the Receiving Party; (b) was rightfully known to the Receiving Party prior to disclosure; (c) is independently developed without use of Confidential Information; or (d) must be disclosed by law or court order, provided the Disclosing Party is given reasonable prior notice where legally permitted.

7.3 Duration

Confidentiality obligations survive termination of the relevant Engagement for a period of 3 years, except for trade secrets, which remain protected indefinitely.

8. Disclaimers

8.1 No Warranty of Outcomes

DeepSynergy provides Services using reasonable skill and care. However, we do not warrant or guarantee that: (a) the Client will achieve ISO 42001 certification or any other certification outcome; (b) AI systems or strategies recommended will achieve any specific business results; (c) implementations will be error-free or uninterrupted.

8.2 "As Is" Website

This website and its content are provided on an "as is" basis. DeepSynergy makes no representations as to the accuracy, completeness, or currency of the information published on the website. Use of the website is at the user's own risk.

8.3 Third-Party Services

DeepSynergy may recommend third-party products, platforms, or services in the course of its advisory work. We are not responsible for, and give no warranty in respect of, those third-party offerings.

8.4 Regulatory Compliance

While DeepSynergy assists clients with AI governance and compliance frameworks, the Client is solely responsible for ensuring its own compliance with applicable laws and regulations. Nothing in our Services constitutes legal or regulatory compliance advice for the purposes of any specific jurisdiction unless explicitly agreed in writing.

9. Limitation of Liability

To the maximum extent permitted by applicable law:

• DeepSynergy's total aggregate liability for any and all claims arising out of or related to an Engagement shall not exceed the total fees paid by the Client under that Engagement in the 12 months preceding the event giving rise to the claim
• DeepSynergy shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including loss of profits, loss of data, loss of business, or reputational harm, even if advised of the possibility of such damages
• These limitations apply whether the claim arises in contract, tort (including negligence), statute, or otherwise

Nothing in these Terms excludes or limits liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) any other liability that cannot be excluded or limited under applicable Dutch or EU law.

Indonesian clients: To the extent that Indonesian Consumer Protection Law (UUPK No. 8/1999) or other mandatory Indonesian law provides rights that cannot be contractually limited, those rights are preserved.

Saudi Arabian and GCC clients: Liability limitations apply to the extent permitted by PDPL, Saudi Civil Transactions Law, and applicable GCC commercial regulations.

10. Indemnification

The Client agrees to indemnify, defend, and hold harmless DeepSynergy and its personnel from and against any third-party claims, damages, losses, and expenses (including reasonable legal fees) arising from or related to:

• The Client's use of the Deliverables in a manner that deviates from the scope agreed in the SoW or that violates applicable law
• The Client's breach of these Terms
• Any Client Materials that infringe a third party's intellectual property rights or violate any applicable law

11. Term and Termination

11.1 Duration

These Terms apply from first use of this website or commencement of any Engagement, and continue until all Engagements are completed and all payment obligations are fulfilled, unless earlier terminated.

11.2 Termination by Client

The Client may terminate an Engagement by giving 30 days' written notice. The Client remains liable for all fees for work performed up to the termination date, plus any non-cancellable costs incurred by DeepSynergy in anticipation of the Engagement.

11.3 Termination by DeepSynergy

DeepSynergy may terminate an Engagement immediately by written notice if the Client: (a) fails to pay any undisputed invoice within 30 days of a written reminder; (b) materially breaches these Terms and fails to cure within 14 days of written notice; (c) becomes insolvent, is subject to bankruptcy proceedings, or ceases to carry on business.

11.4 Effect of Termination

On termination: (a) each party will return or destroy the other's Confidential Information on request; (b) all payment obligations accrued to the date of termination remain enforceable; (c) Sections 6 (IP), 7 (Confidentiality), 8 (Disclaimers), 9 (Limitation of Liability), 10 (Indemnification), 12 (Governing Law), and 14 (General Provisions) survive termination.

12. Governing Law and Jurisdiction

These Terms and any Engagement between DeepSynergy and a Client are governed by the laws of the Netherlands, including the Dutch Civil Code (Burgerlijk Wetboek), without regard to its conflict-of-law provisions.

Any dispute arising out of or in connection with these Terms or any Engagement that cannot be resolved amicably within 30 days shall be submitted to the exclusive jurisdiction of the competent courts of Amsterdam, the Netherlands.

Notwithstanding the foregoing, DeepSynergy reserves the right to seek injunctive or other equitable relief in any competent court worldwide to protect its intellectual property or confidential information.

The United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded from application to any Engagement.

13. International Clients

13.1 General

DeepSynergy serves clients globally. While these Terms are governed by Dutch law (Section 12), we acknowledge that local mandatory laws may apply to certain clients in addition to or in partial substitution of these Terms. Nothing in these Terms is intended to exclude rights conferred by mandatory national law that cannot be waived by agreement.

13.2 Indonesia

For clients in Indonesia, services are provided in compliance with applicable Indonesian commercial law. Mandatory consumer protection and data protection rights under Indonesian law are not displaced by these Terms. In the event of a conflict between these Terms and a mandatory provision of Indonesian law applicable to the Client, the mandatory Indonesian law provision shall prevail to the extent of the conflict only.

13.3 Saudi Arabia and Gulf Cooperation Council

For clients in the Kingdom of Saudi Arabia and other GCC member states, services are provided with awareness of local commercial regulations. Where mandatory provisions of Saudi or applicable GCC law provide Client protections that cannot be contractually excluded, those protections apply. Payments from Saudi Arabia and the Gulf may be subject to applicable withholding tax or VAT obligations; the Client is responsible for compliance with their local tax obligations.

13.4 Other Jurisdictions

Clients based in other jurisdictions are welcome to engage our services subject to these Terms. Clients are responsible for verifying that engaging DeepSynergy is permissible under the laws of their jurisdiction.

14. General Provisions

14.1 Entire Agreement

These Terms, together with any applicable SoW or proposal, constitute the entire agreement between the parties in respect of its subject matter and supersede all prior representations, agreements, and understandings.

14.2 Amendments

DeepSynergy may update these Terms from time to time. The current version will be published at deepsynergy.io/terms.html with the effective date prominently displayed. For existing Engagements in progress, material changes to Terms require written agreement from both parties.

14.3 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

14.4 Waiver

Failure by either party to enforce any provision of these Terms on any occasion does not constitute a waiver of that party's right to enforce it on any subsequent occasion.

14.5 Assignment

The Client may not assign or transfer any rights or obligations under these Terms or any Engagement without DeepSynergy's prior written consent. DeepSynergy may assign its rights and obligations to a successor entity in connection with a reorganisation, merger, or acquisition, subject to providing reasonable notice to the Client.

14.6 Force Majeure

Neither party shall be liable for delay or failure in performance caused by events beyond its reasonable control, including acts of God, war, terrorism, pandemic, government action, internet or telecommunications failures, or natural disaster, provided that the affected party promptly notifies the other and uses reasonable efforts to mitigate the impact.

14.7 No Partnership

Nothing in these Terms creates a partnership, joint venture, agency, employment, or franchise relationship between the parties. DeepSynergy operates as an independent contractor.

14.8 Language

These Terms are drafted in English. In the event of any inconsistency between the English version and any translation, the English version shall prevail.

15. Contact

For questions regarding these Terms of Service or any Engagement:

• Raden Yusuf Darul Kutni Zahri — CEO & Founder, DeepSynergy
• Email: yusuf@deepsynergy.io
• Location: Amsterdam, Netherlands

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